Local cable TV offices to merge


First Posted: 9/24/2009

Time Warner Cable branches in Mount Airy and Dobson soon will merge into a new location that a company representative says will provide a much more interactive environment for consumers.
Their move to the combined office in Forrest Oaks Shopping Center on U.S. 601 in Mount Airy will be effective on Nov. 1, said Melissa Buscher, a Time Warner spokeswoman in Raleigh.
The idea there is trying to create more traffic, Buscher added Thursday of the consolidation.
The two existing offices on North Main Street near Snappy Lunch in downtown Mount Airy and at 651 S. Main St. in Dobson have limited space for the cable firm to display its products and services, she explained.
Its new location at 2123 Rockford St., Unit 9, will have about 1,000 square-feet where people can, for example, see the companys high-definition channels on a large screen or how its Road Runner Internet service works on a computer.
Customers and prospective customers will get exposed to Time Warner products and play with them in a hands-on manner, Buscher added. They can come in and interact with us and our products and services.
So it will be a much more interactive experience for our customers instead of just going into an office and exchanging equipment or paying bills.
Each of the existing facilities in Mount Airy and Dobson now has two employees, and Buscher was unsure Thursday about the number of personnel wholl man the new location. Theres been no determination at this time, she said.
Well have the number of employees (needed) to handle the walk-in traffic that were hoping to get, Buscher said. She said part of the companys reasoning in that regard involves the large travel volume on U.S. 601 at the new site, pointing out that Forrest Oaks also is a busy shopping venue.
Overall, Time Warner is hoping the consolidated location will enable it to better compete against businesses offering similar services, Buscher said.
She could not supply a figure Thursday for how many cable subscribers the company now has in Mount Airy and Dobson.

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